CORONAVIRUS UPDATE

IMPORTANT INFORMATION – PLEASE READ

THE LUZDOC/MEDILAGOS TEAM CONTINUES TO CLOSELY FOLLOW DEVELOPMENTS REGARDING THE CORONAVIRUS (COVID-19) PANDEMIC.

WE HAVE INSTITUTED SPECIFIC MEASUREMENTS TO MINIMISE THE RISK OF CONTAGION FOR OUR CLIENTS AND STAFF.

NEW WORKING HOURS

LUZDOC CLINIC

LUZDOC REMAINS FULLY FUNCTIONAL.

OUR OPENING TIMES ARE AS FOLLOWS:

• DURING THE WEEK FROM 09:00 UNTIL 19:00.
• SATURDAYS AND BANK HOLIDAYS FROM 09:00 UNTIL 13:00.
• SUNDAYS / BANK HOLIDAYS AFTER 13:00 / NIGHTS WILL BE COVERED BY A DOCTOR AND NURSE ON CALL..

THE DOORS OF THE CLINIC WILL BE LOCKED AND CLIENTS SHOULD RING THE BELL TO BE ADMITTED.

MEDILAGOS CLINIC

ALL MEDILAGOS SERVICES HAVE BEEN TEMPORARILY TRANSFERRED TO LUZDOC DUE TO PANDEMIC.

NEW PROCEDURES

USING OUR SERVICES

WHENEVER POSSIBLE CONTACT US ON 282 780 700 OR 919 869 700 BEFORE COMING TO THE CLINIC ALLOWING OUR TEAM TO ASK YOU SPECIFIC SCREENING QUESTIONS IN ORDER TO GIVE YOU THE MOST SUITABLE ADVICE.

WHEN YOU ARRIVE AT THE CLINIC AND BEFORE YOU ARE ADMITTED:

• A SET OF SPECIFIC EPIDEMIOLOGICAL QUESTIONS AND CLINICAL SCREENING PROCEDURES WILL BE CARRIED OUT .
• YOUR TEMPERATURE WILL BE TAKEN.
• YOU WILL BE ASKED TO DISINFECT YOUR HANDS WITH ALCOHOL GEL ACCORDING TO THE DGS NORMS.

DEPENDING ON THE RESULTS OUR TEAM WILL GIVE YOU APPROPRIATE INSTRUCTIONS:

• IF THE SCREENING IS NEGATIVE THE CLIENT AND ONLY THE CLIENT WILL BE ADMITTED.
• EXCEPTIONS WILL BE MADE IF THE CLIENT IS A CHILD OR A PERSON WITH MOTOR / COGNITIVE LIMITATIONS WHO REQUIRES SUPERVISION.
• WHEN NECESSARY WE HAVE A SPECIFIC AREA FOR ISOLATION.

THE SAME QUESTIONS WILL BE ASKED TO ALL CLIENTS WISHING TO MAKE AN APPOINTMENT BY TELEPHONE.

ACCORDING TO THE RESPONSES OUR TEAM WILL GIVE YOU FURTHER INSTRUCTIONS.

MANDATORY MASK USE

THE USE OF A SURGICAL MASK IS MANDATORY TO GAIN ACCESS TO OUR SERVICES, AS SUCH WHENEVER VISITING LUZDOC CLINIC YOU SHOULD ALWAYS WEAR ONE.

IF YOU DO NOT HAVE YOUR OWN WE WILL SUPPLY YOU WITH ONE AND THE COST WILL BE ADDED TO YOUR BILL.

TESTING FOR COVID-19

LUZDOC PROVIDES A SERVICE FOR ANALYTICAL TESTING OF COVID-19 WITH A MEDICAL CONSULTATION TO REQUEST THE MOST APPROPRIATE TESTS FOR EACH INDIVIDUAL AND FOLLOW-UP TO INTERPRETATE THE RESULTS.

TWO TYPES OF TESTS ARE AVAILABLE FOR COVID-19:

OPTION 1 – TO ASSESS THE EXISTENCE OF ACTIVE INFECTION (QUICK ANTIGEN TEST FOR COVID-19 AT LUZDOC OR THE CLASSIC PCR TEST CARRIED OUT AT AN EXTERNAL LABORATORY).

OPTION 2 – TO ASSESS THE EXISTENCE OF ACQUIRED IMMUNITY (QUICK ANTIBODY TEST FOR COVID-19 AT LUZDOC).

SYMPTOMS FOR COVID-19?

PLEASE FOLLOW THE INSTRUCTIONS BELOW:

MILD SYMPTOMS

IF YOU ARE SUFFERING FROM MILD SYMPTOMS PLEASE CALL US AND ASK FOR A TELEPHONE CONSULTATION BEFORE COMING TO THE CLINIC.

MODERATE TO SEVERE SYMPTOMS

IN THE CASE OF MODERATE TO SEVERE SYMPTOMS INCLUDING:

• FEVER (TEMPERATURE > 38ºC)
• COUGH
• DIFFICULTY IN BREATHING WITH EXTREME TIREDNESS ON EFFORT
• LOSS OF SMELL AND/OR TASTE
• NAUSEA OR VOMITING
• ABDOMINAL PAIN
• DIARRHEA
• HEADACHE
• MUSCLE PAIN
• FATIGUE

ASK FOR ADVICE FROM THE LUZDOC TEAM OVER THE TELEPHONE OR CONTACT THE HELPLINE SNS24 DIRECTLY ON 808 24 24 24.

SEVERE OR SUBSEQUENT WORSENING OF SYMPTOMS

IN CASE OF SEVERE OR SUBSEQUENT WORSENING OF SYMPTOMS YOU SHOULD CONTACT THE MEDICAL EMERGENCY TELEPHONE NUMBER 112 – IMMEDIATELY.

HAVE YOU BEEN IN CONTACT WITH SOMEONE INFECTED WITH COVID-19?

IF YOU HAVE BEEN IN CONTACT WITH A SUSPECTED CASE OF COVID-19 YOU CAN ASK FOR ADVICE FROM THE LUZDOC TEAM OR CONTACT THE HELPLINE SNS24 DIRECTLY ON 808 24 24 24.

IF YOU HAVE BEEN IN CONTACT WITH A CONFIRMED CASE OF COVID-19 YOU SHOULD CONTACT THE HELPLINE SNS24 DIRECTLY ON 808 24 24 24.

ALSO PLEASE NOTE THE FOLLOWING:

FOLLOW THE DGS (NATIONAL HEALTH AUTHORITY) RECOMMENDATIONS IN RELATION TO PERSONAL HYGIENE, HAND WASHING, SOCIAL DISTANCING AND ISOLATION.

DURING THIS DIFFICULT PERIOD WE WILL DO EVERYTHING IN OUR POWER TO CONTINUE TO PROVIDE IN UPMOST SAFTEY QUALITY MEDICAL CARE TO ALL OUR CLIENTS.

LUZDOC IS ALWAYS AVAILABLE TO ANSWER ANY QUESTIONS.